How to Run a Successful Bed and Breakfast
by admin ~ January 22nd, 2010. Filed under: Uncategorized.Whether it is a bed and breakfast in Vermont or an overnight stay with a continental meal somewhere else, good customer service has always been an ingredient guests look for. For example, many people assume that a Jay Peak bed and breakfast will be just another stay in a rustic hotel or lodge in Vermont.
For a bed and breakfast, however, customer service and hospitality to guests is a key ingredient to ensure a guest’s satisfaction. Regardless whether guests prefer to stay at a Vermont bed and breakfast or some posh hotel down the road, guests deserve the best customer service possible.
Good customer service has always been the lifeline of any hotel, inn, bed and breakfast, or other business establishment for that matter. The best customer service, however, is more than just a comfortable bed or a gourmet breakfast or the additional amenities that go with the usual Vermont bed and breakfast package.
Though the quality of a service or a product is essential, the best customer experiences revolve around delivery and approach. One can easily advertise that staying at a beautiful Jay Peak bed and breakfast entitles a guest to a day of horseback riding in Vermont’s woodlands; but, making the right pitch to persuade the customer to make a reservation in the first place is an entirely different story.
The whole point of excellent customer service is two-pronged — bring them in and send them away happy and satisfied. While both aspects of customer service can be challenging, the latter presents a greater challenge. A guest who opted to stay at a bed and breakfast in Vermont should leave happy — happy enough to pass the word of his stay in the establishment to his associates, friends, and loved ones, who in turn will want to stay at the same Vermont bed and breakfast.
Here are some of the best customer service practices every Vermont bed and breakfast must apply:
1. Politely answer the phone – a good business establishment, whether a posh hotel in a big city or a bed and breakfast in Vermont, should have someone to answer the phone in a friendly, polite manner. Hire an extra person if you have to. The important thing is that customers should have a real person on the other end of the line and not a recorded message with instructions to wait for the next 25 minutes or so.
2. Deliver the goods – simply put, keep your establishment’s promises. If a two-night stay at your bed and breakfast includes a 50% discount on the guest’s next stay, then it is best to stay true and deliver the promise should the same guest reserve another stay.
3. Listen to your guests – whether they are babbling about their rooms’ mismatching colors or simply want to engage you in a dialogue, be attentive. If there’s a complaint, do not interrupt. Let your guests finish talking and offer to make solutions. If it’s just a warm, friendly conversation they desire, then show you are interested by listening intently and contribute to the conversation as best as possible.
4. Always have a helping hand ready – when a guest requires assistance, immediately offer it, even if you do not profit from it. Offering a sincere helping hand will guarantee you land a great impression with your first time guests as well as those who are returning. With impeccable service from your Vermont bed and breakfast, your guests will be inclined to stay with you time after time.
The bottom line remains the same — excellent customer service creates customer loyalty.
Watch the video related to reservation and breakfast
in the SEAWARD INN Presenting the end of the season performance of Al and Barbara Boudreau Trio, Sunday October 12th – 9 AM to noon.This is Jazz At its best featuring Barbara and Al on vocals, Jack Senier on piano And Al Boudreau on drums. A breakfast buffet by the Sea will be served from 7 to noon. Reservations recommended. Breakfast will continue to be served To the public daily from 7:30 AM Through October 26th. Call 978-546-3471
Help answer the question about reservation and breakfast
Is breakfast included in the reservation of the Marriott London County Hall ?I am traveling this summer to London … I liked theMarriott London County Hall but I was just wondering if breakfast was included with the package … thanks for your time
About Author
Natalie Wilcox is the owner and operator of Elm Street Manor, a bed and breakfast in Vermont. Her bed and breakfast is located in the spectacular Northeast Kingdom, just minutes away from many of the hottest Quebec vacation spots. Natalie’s experience in the hospitality industry makes her Elm Street Manor one of the most efficiently run inns in Vermont.
January 22nd, 2010 at 2:48 am
Yes, I have always wanted to do that. Thanks for putting me on to that site.
January 22nd, 2010 at 3:17 am
Yes it sounds like she may have obstructive sleep apnea OSA. And she defiantly needs a sleep study. The other thing that comes to mind is something to do with temperature control. If you can't warm up your body, which usually happens naturally you will find it extremely difficult to get up. But the solution to this is simple… an electric blanket set on a timer to warm up at waking time.
January 22nd, 2010 at 3:30 am
@HabanaBoyJDog because he is a troll, just ignore idiots like that, my friend
January 22nd, 2010 at 3:40 am
You can’t judge by this video but according to his blog, Anthony reallllyyy didn’t enjoy Egypt
January 22nd, 2010 at 4:27 am
also available for t shirts
posters
coffee mugs…
January 22nd, 2010 at 4:50 am
If you haven’t fired a .50 cal along side a legally owned civilian 105mm canon, then you havent been to TEXAS!
72oz steak from either cow or Bison, your choice. -TX
January 22nd, 2010 at 4:13 pm
to be honest i did not read it all, your spelling and grammar is appalling and that makes reading what you write very very difficult.
Try re-writing it after having improved your spelling and grammar, and put in some paragraphs eh?
January 22nd, 2010 at 5:49 pm
hey homeboy go see yemen it’s nice out there
January 22nd, 2010 at 6:39 pm
OMG please e-mail me the rest of that story! its great and im hooked! its on my page. keep it up =D
January 22nd, 2010 at 8:47 pm
i have one that says,….
CLEAN UP THE EARTH. ITS NOT URANUS
January 23rd, 2010 at 9:11 pm
Because he’s a pretentious fuck who believes anybody can just up an travel the world.
January 24th, 2010 at 7:55 am
LM(_._)O!! Love them!
The best one I ever saw was on the back of a young girls little car…
"This year, I am getting something out of school! Me!"
January 24th, 2010 at 4:16 pm
so why do you watch it then? just go and watch friends for ex instead
January 24th, 2010 at 10:37 pm
Lol. So what u want a cookie?
January 25th, 2010 at 3:34 am
cant anybody go travelling?
January 25th, 2010 at 5:48 am
Good for you. Nobody here cares though, you twat.
January 25th, 2010 at 6:19 am
This is a great story my dear, but somewhat sad….your command of English is far past 14. I think you could get published, although you need more of a twist to your story.
I could have almost predicted what was going to happen as
soon as Tyler first took her to breakfast. Maybe you could have made one of the parents a drunk . .. And, that parent
would beat her so bad she needed to go into the hospital.
Something like that, keep the suspense going awhile,
otherwise congrulations on a job well done…. I will be
reading your books in the future my dear, did you say your
name was Danielle Steele?
January 25th, 2010 at 8:25 am
There were many grammar mistakes so i tried to fix them.
Sorry if some of them are wrong.
Over all the story is GREAT!!
you are really talented.
if you enjoy writing you should think about it as a career.
do u live in the States? because some of the things you wrote arent like what we write in the US.
u wrote half eight. here we write half past eight.
and u wrote 29th March.
here we write March 29th,
so yea i was jus wonderin
tht could change alot of the gramatical errors if we live in 2 different countries. but idk.
so here's ur proof-readed copy:
Hey, my names Lewis Carters you might of heard of me my nickname is the king of the aces. I’m a two time world heavy weight boxer but these days I am living the true American mans dream. I’m not a man who belongs to an ethnic group who believe the world is there oyster. In fact I’m just a normal guy in retirement spending my last days with my loved ones, my family. I don’t deserve every thing I got in fact I am very fortunate. My life has been a long rollercoaster ride been locked up in the nick for something I didn’t do. Then again I’ve been very extravagant in my life time doing things that an average guy would never do. I’ve pushed my limits so far that now I’m in a black hole wondering why, how, and where? I did all these things. Now me; the toughest, most hard-headed guy in sports world is fearing for what will be the consequence after every thing I do. The situations you would get past easily like answering the door, answering the phone, and even receiving mail through the letter box gets me cautious. All this because I did bad things, but for the right reason. Whenever I think about them its like my body shivers and I literally feel like I have hypothermia. It has now been 3 years since I retired from boxing and it has been 3 years since all these deep and disturbing devilish secrets have been bond aging in my mind. Now I’m going to reveal the truth to all my fans and all the reporters of what happened in my eyes. Its so hard to tell you the agonizing story of pain, love, and hatred. The reporter I told will tell you in my exact words.
The build up 1999
The streets of New York were quiet, nothing was alive and nothing had motion. It was boxing day half past seven in the evening. Most job workers of the big city were sleeping in their homes, tired from all the fuss Christmas day had offered them. The mothers were satisfied with the joys which had been blessed on the families in this time of the year. Also the children who thought Santa existed were chuffed with there top of the range clothes and gifts which had been given to them on Christmas morning, however the family men were still recovering from all the debts that they owed to the manipulating bills and presents they could not afford. To make things worse they were also recovering from the hangovers which had been given to them from the brothers in laws and their obsession to always drink vodka on every celebration. It was the time of year that they hated and despised. However, they were hiding it to keep the children happy and keep safe from the desperate wives bellowing down their ears. They were now looking forward to nothing except a financial disaster for the New Year. On the other hand they were still praying for one thing. That the conference in the morning for the big boxing fight between the two black American fighters Lewis Carters and James Husky went well and the fight was to go forward.
By now it was eight o clock, paparazzi were outside the Queens Park Palace waiting for Lewis Carters to arrive at the conference. He would often do this to build suspense in the atmosphere and get all the people from his home town, Brooklyn, to cheer him on when he got there. James Husky was already in the building. He was Lewis Carters opponent and is the heavy weight champion. He has been fighting professional for 25 years and has been undefeated since he had the belt. He has had eight fights since he won the title and has either knocked his opponents out within the first two rounds or they have gotten so hurt from his deadly combinations of punches that the coaches and trainers have thrown in the towel. It was going to be the best fight since Muhammad Ali and Joe Frasier fought it out in the famous fight known commonly as the Thrilla in Manila. Husky was a fairly tall man with a muscular build, he had a very quick reacting mind in the ring, he was a powerful puncher and the unusual thing about him is that he can fight either orthodox or southpaw stance in the ring. He was given the nickname James “the power man” Husky after knocking out Fredson Jr. in the 2nd round with a lethal uppercut which knocked one of Fredson’s molders out of his mouth. Blood was all over the ring and it was classified to be one of the most memorable fights in history. What made it unusual was that his fight was during the time he was in the cruiser weight and the power of the punch was the equivalent to that of George Foreman’s awesome hooks. James always stayed focused on the aim of the fight which is to win. That integrity and spirit has won him most of his fights. A characteristic which made him stand outside the ring was that he was very crotchety. This was also the case after his fights and in public. Whenever he was victorious over one of his fights he would always end up yelling at a bewildered reporter who he would end up probably pushing onto the floor. Even though he was like this, it was what made him entertaining to watch and he is known to have one of the most amazing attitudes to live. In the conference room Husky was wearing a black swage suit with a black striped **** and blue aqua colored tie. He was sitting in there patiently waiting for the conference to progress.
While James Husky was inside, sipping his glass of squeezed lemon. Loud chaotic noises were coming from outside. There was a large Grey gold-plated 550 Ferrari Maranello outside. It had top of the range platinum rims. Everyone in the neighborhood could hear its engine roaring, whilst pouncing forward. It was blocked by a crowd and the car was unable to move forward so it pulled to the side of the curve and stopped. The passenger’s door was opened and Bobby Norton approached onto the road. Bobby Norton was Lewis Carters promoter and had this job for years. He was experienced at what he did and also promoted other great fighters like Ben Gills, Olympic silver medalist in welter weight and Benvollio Dulcet, heavy weight champion from 1997 to 1998. However, Dulcet was less popular when he was defeated by “James the power man Husky” in 1998. Norton was a very popular man also known for when he used to be an entrepreneur for many successful training businesses located all over the States and Europe, however, he gave all his businesses to his oldest son, Thomas Norton, mainly due to being so busy in his promoting work. On the other hand, nobody really cared about his career. Professionals just cared about him being a good looking multi-millionaire mainly because of the many privatized companies that he owns. Which could be anything leisure companies, electronics, or even a broad way drug racket for a mob living in little Italy but who knows nobody really tried to get on his bad side in public and in the media, due to the several people who have crossed him in their lives and have received extra attention from his body guards which isn’t a pretty site.
The Ferrari’s back windows couldn’t be seen through because of the tint. Suddenly the doors opened and Jerry Carters came out of the back seat, Jerry was Lewis’s uncle and trainer. Five years he has been training Lewis to become the ultimate boxing fighter, Lewis used to be trained by his father, Carl Carters, however he was killed whilst locking up the gym on a week night. He was stabbed retentively in
the back while locking the gym’s front doors.
Even though Lewis lost his father at such an important time in his life, their dream was to make Lewis become a heavyweight champion by the time he reached his forties. Lewis knew he was undefeated for five fights in a row when his father was killed. It somehow struck him in his mind that whoever killed his father wanted him dead to stop Lewis from achieving his potential. He knew it and so did his uncle Jerry and he was determined to become the world’s most magnificent fighter in the States. Local media stations have been announcing the fight for weeks knowing it will be great. This fight is what Lewis has been waiting for, with forty wins and zero losses. Every time he trained in the gym that his father was last seen in and every time he goes for jogs, he thinks he would never have gotten where he is if his father didn’t inspire him. So the least he could do is to share the dream with his father in the after world to become undisputed heavy weight champion Carter “the king of aces”. He was given this name by his mother when he was only nine years old because he was acing every completion he went to. The fight will be Husky’s hardest challenge and it will be an incredible bout between the two. Disputes have been argued saying Carter will knock Husky out in the first round because of his great speed, power, and confident personality.
Lewis climbed out of the car with a black suit, a red shirt and no tie. The roaring was incredible. All his fans were putting there hands out, but he just walked forward not showing just a few people respect. He believed if you shake one man’s hand, you should shake every ones. Hearing a commotion outside, Husky stood up and strode to the window. Looking down onto the sidewalk, he caught a glance of his fight opponent entering the building.
“Fool,” Husky thought to himself with a nasty smile as he ambled back to the brown leather chair. “Going to knock him out in one go.”
Menacingly Lewis walked through the brown, oak doors and through the loun